Terms of use

Who provides Garden Hero

Bram van der Holst, the Netherlands. Send questions to support@gardenhero.eu.

What Garden Hero does

Garden Hero recognises plants on a photo and gives care advice, a year calendar and reminders. Your tasks can also appear in the calendar of your phone. The app warns you about frost and about plants that are poisonous. With the Plant doctor, you assess a sick plant. With a linked Google account, you share a garden with others. Garden Hero is meant for people aged 16 and over.

Advice and warnings

• Care advice is general advice for the climate of north-western Europe. Every garden is different: also look at your plant yourself. Some advice has not yet been checked by a gardener; the app says so with that advice.
• The recognition can be wrong. Never eat a plant only because the app recognises it.
• The warnings about poisonous plants are an aid and are not complete. If you are in doubt, or think that a person or animal is poisoned, contact a doctor or vet at once.
• The Plant doctor gives a suggestion, not a certain diagnosis. If you use a product, follow the label and the rules in your country.
• Frost warnings come from a weather forecast. A forecast can be wrong or come too late.
• Reminders are planned by the app on your phone. Android can delay notifications, for example to save battery.

Your account

At the first start, the app makes an account. Without a link to Google, that account belongs to your phone: if you delete the app or lose your phone, you lose your plants and purchases. So link your Google account. You can delete your account at any time, see Delete account.

Sharing a garden

All members of a garden see and change the plants, areas, reminders and tasks. The owner decides who is a member and can give the garden to a member. What a member does in the garden, such as deleting a plant, is the responsibility of that member.

Your photos and texts

Your photos and the names that you enter stay yours. You give Garden Hero permission to keep them and to show them to the members of your garden, only to make the app work. Do not put photos or texts in the app that belong to someone else or that hurt others.

What is not allowed

• Using the app or our server with scripts or other automatic means.
• Getting around limits, for example by making a new account again and again.
• Using the app to harass others.

If this happens, we may block or delete the account.

Free and paid

• Free: your first garden gets 5 spots for plants. You can scan up to 25 times a day; a scan is only possible when a spot is free. With a linked Google account, you get 1 free Plant doctor diagnosis. There is a maximum number of free diagnoses per day for all users together; when it is reached, we keep your diagnosis for another day.
• Spots you buy once, for a garden. They do not expire as long as Garden Hero exists.
• Diagnoses you buy once, per 10. They do not expire as long as Garden Hero exists.
• A subscription runs per month or per year and gives unlimited spots in 1 garden (Personal), 5 gardens (Family) or 30 gardens (Gardener), with 5, 10 or 30 diagnoses per month. Diagnoses that you do not use in a month lapse. The subscription renews automatically. You cancel it in Google Play; it then continues until the end of the period that you paid for. After that, all your plants keep working. For a new plant, you then need a free spot.

You pay through Google Play. The prices are in the app. For refunds, the rules of Google Play also apply. If you have a problem with a purchase, email us.

Ending the service

If Garden Hero stops, we announce this at least 1 month in advance in the app and on this website. Until the end date, the app works as always. We can stop free parts, such as the free diagnosis, earlier. From the announcement, running subscriptions no longer renew. We refund the part of your subscription that falls after the end date.

Availability

We do our best to keep Garden Hero working well, but the app can be unavailable for a time. For example because of maintenance, a disruption at a service that the app runs on, or because a daily maximum is reached. Features of the app can change.

Liability

As far as the law allows, we are not liable for damage from the use of Garden Hero. For example a plant that dies, a failed harvest, frost damage, a poisoning, a disruption or lost data. If we are liable after all, this is limited to the amount that you paid to Garden Hero in the 12 months before. This does not apply in case of intent or gross negligence. Your statutory rights as a consumer always apply.

Changes

If these terms change, the new date is at the top of this page. If a change is important for you, we announce it at least 1 month in advance in the app. If you do not agree, you can delete your account and cancel your subscription.

Law and complaints

Dutch law applies to these terms. If you live in another country, the rules that protect consumers there also still apply. If you have a complaint, email us first; we look for a solution together.

These terms are also available in other languages. If there is a difference, the Dutch text applies.